Anti-spam policy

Last updated: November 3, 2026

Hapi Mail is for email that people asked to receive. These rules protect your readers, your reputation and every other sender who shares our systems.

Who you may email

• People who gave you their address and agreed to hear from you, such as through a signup form, membership, purchase or event registration.
• Not purchased, rented, borrowed or scraped lists. Not addresses gathered from websites or directories.

What every email must have

• Your real organization name and a valid postal address (added to the footer automatically).
• A working unsubscribe link (added automatically) honored right away.
• Honest subject lines and sender names.

Content we don't allow

Illegal goods or services, deceptive offers, malware or phishing, harassment or hate, sexually explicit material, and anything else that breaks the law.

Our published limits

• Warning: spam complaints above 0.08% or hard bounces above 3% on a send.
• Pause: spam complaints above 0.1% or hard bounces above 5%. A person reviews the account with you before sending resumes.

Proof of consent

Hapi Mail records where each contact came from. We may ask you to show how people signed up.

Report abuse

If you got an unwanted email sent through Hapi Mail, write to abuse@gethapimail.com and include the email if you can.